Frequently Asked Questions
We want your Paperspire experience to be seamless from the moment you order to the day it arrives at your door. Here are answers to our most common questions.
Shipping
Shipping processes?
Orders are typically processed within 1-10 business days. During busy seasons, processing may take slightly longer.
All orders are shipped through USPS.
Standard shipping typically takes 7–14 business days. Need it sooner? Expedited shipping options are available at checkout.
Do you ship internationally?
At this time, Paperspire ships within the United States. However, if you’re located outside the U.S. and would like to place an order, please email hello@paperspire.com — we will look into international shipping options for you
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number.
What if my package is lost or arrives damaged?
If your order arrives damaged or appears lost in transit, please email hello@paperspire.com with your order number and photos (if applicable). We’ll help you find a solution.
Can I update my shipping address?
If your order hasn’t shipped yet, email hello@paperspire.com and we can update your address. Once shipped, we’re unable to make changes.
Are customs fees included in my order?
Buyers are responsible for any customs or import fees required by their country. Paperspire is not liable for shipping delays caused by customs processing.
Returns & Cancellations
What is your return policy?
All sales are final. We do not accept returns or exchanges. If you have any concerns about your order, please email hello@paperspire.com. Order cancellations must be made within 24 hours of purchase; however, we cannot cancel orders once they have shipped.
Need more help?
Email hello@paperspire.com — we’re happy to assist.